Terms of Use
This translation is provided for convenience; in case of discrepancy, the French version prevails. The French version is available at woona.app/cgu.
1. Purpose
These Terms of Use govern access to and use of the Woona application (the “Application”). By creating an account, you accept these terms.
2. Access and account
- Registration requires a valid email address.
- Minimum age: 16, whatever your country. By registering, you declare that you are at least that age.
- You are responsible for keeping your credentials confidential and for the activity carried out from your account.
- One account per person; no impersonation.
3. Acceptable use
Zero tolerance: no objectionable content or abusive behaviour is tolerated. Any breach may lead to the immediate removal of the content and to the suspension or deletion of the account, without notice.
You undertake not to publish or distribute content that is:
- illegal, hateful, violent, harassing, defamatory or discriminatory;
- pornographic or inappropriate;
- infringing the rights of others (intellectual property, privacy);
- misleading, fraudulent, or spam;
- endangering an animal or inciting mistreatment.
You also undertake not to disrupt the service (mass scraping, circumvention of technical limits, breach of security).
4. User content
- You remain the owner of the content you publish (photos, text, routes).
- You grant Woona a non-exclusive licence, limited to the operation of the service (display to the audiences you choose: public, friends, group).
- Moderation: Woona may remove any content that breaches these Terms and may suspend or delete an account in the event of a breach. A reporting and blocking system is available to you in the Application.
5. Location and data
The Application uses location (including in the background during a walk, with your consent). The processing of data is described in the Privacy Policy.
6. Disclaimer — advice
The information in the Application (coach, health record, safety/nutrition advice, routes) is provided for guidance only and does not replace the advice of a veterinarian nor your own judgement on the ground. Woona cannot be held liable for decisions taken on that basis.
The emergency numbers shown depend on your country: Woona only shows lines whose handling of animals has been confirmed with the organisation, together with the date of that check. They may change; elsewhere, the Application refers you to your veterinarian or to an on-call veterinarian.
7. Availability and liability
- The Application is provided “as is”, with no guarantee of continuous availability.
- To the extent permitted by law, the publisher’s liability is limited to direct and proven damage.
8. Account deletion
You can delete your account at any time from the Application (Us → Account & security → Danger zone). Deletion erases your personal data (see the Privacy Policy).
9. Changes to these Terms
These Terms may change; the date at the top indicates the latest version.
10. Complaints and mediation
A complaint is first made in writing to contact@woona.app. If it is not resolved, you may turn, free of charge, to the body of your country:
- if you live in Belgium: the Consumer Mediation Service (mediationconsommateur.be);
- if you live in Luxembourg: the Consumer Ombudsman (mediateurconsommation.public.lu);
- if you live in Quebec: the Office de la protection du consommateur can inform you about your remedies (opc.gouv.qc.ca).
11. Governing law and courts
These Terms are governed by French law. If you accept them as a consumer and live outside France, you keep the protection granted to you by the mandatory rules of your country, and you may bring proceedings before the courts of your country of residence; no clause of these Terms deprives you of that. Otherwise, and for any other dispute, the French courts have jurisdiction.
In Quebec, these Terms are drawn up in French, and nothing in these terms limits the rights granted to you by the Consumer Protection Act.