Help & support
Contact us
A question, a bug, a suggestion? Write to us — we reply within a few working days, in English or in French.
contact@woona.appFrequently asked questions
I don’t receive the sign-in email / the code doesn’t work
Check your spam folder and that the address you typed is correct. The sign-in code is valid for a few minutes: if it has expired, ask for a new one from the sign-in screen. If the problem continues, write to us.
How do I delete a dog or some of my data?
From the dog’s profile, open the dog’s settings and tap “Delete”. For any other data, contact us.
How do I delete my account?
See our dedicated page: Account deletion. Deleting your account erases your profile and the data linked to it.
The map stays grey / location doesn’t work
Check that you allowed location access for Woona in your phone’s settings, and that you are online. Restart the app if needed.
Privacy and terms of use
Read our privacy policy and our terms of use. Minimum age: 16.