Delete your Woona account
You can delete your Woona account and the data linked to it at any time, directly from the app, without contacting us and without giving a reason.
1. Delete your account from the app
- Open the Woona app and go to the Profile tab.
- Open Settings (gear icon).
- Scroll down to the “Danger zone” section.
- Tap “Delete my account” and confirm.
Deletion is immediate and permanent: your account is deactivated right away and the erasure of your data starts automatically.
2. Without access to the app
If you no longer have the app (lost phone, app uninstalled…), send an email to contact@woona.app from the email address linked to your account, with the subject “Delete my Woona account”. We handle the request within 30 days at most (usually within a few days).
3. Which data is deleted, and which is kept?
| Data | What happens when the account is deleted |
|---|---|
| Account and profile (email, display name, photo, settings) | Permanently deleted within 30 days |
| Dogs, health records, walks and locations, statistics | Permanently deleted within 30 days |
| Posts, photos, comments, messages, groups created, events | Permanently deleted within 30 days |
| Connections to third-party services | Access tokens revoked and deleted |
| Technical logs (server logs) | Purged automatically within a few days (short rotation) |
| Technical backups | Overwritten by rotation within 30 days at most |
| Data required by a legal obligation (e.g. invoicing) | Kept only as long as the law strictly requires, then deleted |
4. Delete some of your data without deleting your account
- In the app, you can delete at any time: a post, a photo, a message, a dog and its data, a walk, or leave a group.
- For any other partial erasure request (GDPR right to erasure), write to contact@woona.app — answer within 30 days.
Full details on how data is processed: privacy policy.